Shipping policy

Shipping Policy — Backlyne (United Kingdom)

Last updated: August 20, 2026

This policy applies to all orders shipped within the United Kingdom. Please read it before placing your order so you know what to expect.

Order Deadlines & Processing

• Orders placed before 5:00 PM GMT are processed the same working day; orders after this time are processed the next working day
• Processing time: 1–2 working days (Monday–Friday)
• Delivery time: 5-10 working days from dispatch (shipments go out Monday–Friday)

Cancelling an Order
You can cancel your order for a full refund within 3 hours of purchase, before it ships. To cancel, email us at info@backlyne.shop as soon as possible. Once an order has shipped, we're no longer able to make changes or cancel it — at that point, our standard Return & Refund Policy applies instead.

Tracking Your Order
Once your order ships, you'll receive a tracking number by email. Make sure the email address on your order is correct so you receive this. A customer account isn't required to track your order, though it can make things easier.

Tracking Issues
If your tracking number isn't updating or shows no information, this is usually a temporary delay — please allow 1–3 working days for the tracking system to catch up. Occasionally an order arrives on schedule even without a tracking update in the meantime. If you're experiencing an actual delivery problem, please contact the courier directly, or reach out to us if your order hasn't arrived within the estimated delivery window.

Contact Information

Backlyne
Company: IMCG LLC
Registered address: 30 N Gould St, STE R, Sheridan, WY 82801, USA
Email: info@backlyne.shop

Our Hours
Monday–Friday: 8:00 AM–6:00 PM
Saturday–Sunday: 10:00 AM–4:00 PM