Refund policy

Return & Refund Policy — Backlyne

Last updated: August 20, 2026

At Backlyne, customer satisfaction is our priority. This policy explains how returns and refunds work so you can shop with confidence.

Standard Returns
You may return your order within 100 days of delivery for a full refund. Items must be unused, unwashed, unaltered, in their original packaging, and with all tags attached. Personalized items cannot be returned. Return shipping is the customer's responsibility unless the item arrived damaged or incorrect. Contact us at info@backlyne.shop for return instructions before sending anything back — returns without prior notification cannot be accepted.

Damaged or Incorrect Items
Inspect your order as soon as it arrives. If something is damaged or wrong, email us at info@backlyne.shop within 5 days of delivery with clear photos of the item and packaging, a short description of the issue, and your order number. Once confirmed, we'll cover return shipping and send a free replacement.

Defective Items
Email info@backlyne.shop with a photo, description, and order number. We'll assess the issue and follow up with a solution. Please report defects within 48–72 hours of delivery.

Orders Paid With Vouchers
Orders paid for using a voucher are final and cannot be returned, cancelled, or refunded.

Refunds
Once we receive and inspect your return, we'll confirm by email. Approved refunds are issued to your original payment method within 14 days. If your refund hasn't arrived, check with your bank or payment provider first — processing can take a few extra days — then contact us if it still hasn't appeared.

Exchanges
We don't offer direct exchanges. Return the original item and place a new order. Return shipping for non-defective items remains the customer's responsibility.

Your Right to Cancel (UK Customers)
Under UK consumer law, you have the right to cancel your order within 14 days of receiving it, without giving a reason. To exercise this right, contact us at info@backlyne.shop. Once cancellation is confirmed, please return the goods to the address we provide.

Refused Deliveries
If a delivery is refused and the package cannot be returned to us intact, we're unable to issue a full refund, as the item cannot be recovered or resold.

Contact

Backlyne
Company: IMCG LLC
Email: info@backlyne.shop
Monday–Friday: 8:00 AM–6:00 PM
Saturday–Sunday: 10:00 AM–4:00 PM